Refund policy
SCAP Athletics — Return & Warranty Policy
RETURNS — 30-Day Return Window
We accept returns on unused, unopened ScapSticks within 30 days of the delivery date. The product must be in its original packaging and unaltered in any way.
Items that have been used, opened, or show signs of wear are not eligible for a standard return. This is a physical performance tool — once it's been in a training bag, we can't resell it.
Eligible: Unused, unopened product in original packaging within 30 days of delivery.
Not eligible: Used or opened product, orders past 30 days, items not purchased directly through scapathletics.com.
RETURN SHIPPING — Who pays depends on why you're returning
We cover it: Defective product, incorrect item shipped, or damage that occurred in transit. We'll send a prepaid label.
You cover it: Changed your mind, ordered by mistake, or prefer a different product. Return shipping cost is on you.
Once we receive and inspect the return, refunds are processed within 5–7 business days back to your original payment method.
WARRANTY — 60-Day Warranty on Every ScapStick
Every ScapStick is covered against manufacturing defects for 60 days from the date of delivery. If your tool breaks under normal use — not from drops, misuse, or accidental damage — we'll replace it. No run-around.
Day 0: Delivery date — your warranty period begins Day 30: Return window closes for unused/unopened items Day 60: Warranty coverage ends
Warranty covers manufacturing defects only. It does not cover damage from misuse, dropping, unauthorized modification, or normal wear and tear from repeated use.
TEAM & BULK ORDERS — Case-by-Case Basis
Returns and refunds on team or bulk orders are handled individually. If there's a problem with a bulk order — defective units, shipping damage, or a fulfillment error on our end — reach out directly and we'll work through it with you. We're not going to leave a program holding product that doesn't perform.
Standard change-of-mind returns on bulk quantities are generally not accepted.
HOW TO START A RETURN OR WARRANTY CLAIM
Don't ship anything back without reaching out first. Email us with your order number, the reason for the return, and a photo if it's a warranty claim. We'll take it from there.
Email: support@scapathletics.com
SCAP Athletics reserves the right to deny returns that do not meet the conditions outlined above. Policy applies to purchases made directly through scapathletics.com. Third-party retailer purchases are subject to the return policy of the retailer where the product was purchased.
